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Harvard University - Harvard T.H. Chan School of Public Health Senior Technology and CRM Lead 48666BR Core Duties

  • Responsible for effective staff management, including hiring and orientation, training and development, workflow and performance management, and the promotion of an inclusive and innovative work environment
  • Participate fully in software development life cycle
  • Implement and support technical solutions to deliver business requirements
  • Identify and evaluate opportunities to improve services
  • Contribute ideas to coding best practices and new technologies
  • Draw on relationship and technical skills to act as technical liaison to internal and external clients
  • Abide by and follow the Harvard University IT technical standards, policies and Code of Conduct

Basic Qualifications -

  • Minimum of two years' post-secondary education and/or relevant work experience

Additional Qualifications -

  • Bachelor's degree (or advanced) in computer science or related field preferred
  • 5+ years with CRM and database systems, with 2+ years of Salesforce (or related CRM) experience, preferred
  • Experience programming in Java or other high level language (PHP, Javascript, etc.) preferred
  • CRM administration experience preferred
  • Working knowledge of relational databases and SQL preferred
  • Exposure to cloud-based systems architectures, such as AWS, preferred
  • Experience with Canvas preferred
  • Experience dealing with technical vendors preferred
  • Experience effectively communicating and partnering with non-technical colleagues preferred

Additional Information - The Harvard T.H. Chan of Public Health is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment - including fostering respect for all, serving the greater good, and welcoming individuals from diverse backgrounds, experiences, and perspectives. To learn more about the Chan School's mission, objectives, and core values, please visit our website here. Harvard offers an outstanding benefits package including: Time Off: 3- 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year. Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date. Retirement: University-funded retirement plan with full vesting after 3 years of service. Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools. Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute. Wellness Options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services. Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston. Join the Harvard T.H. Chan School of Public Health to support our mission of health research and education, and to be a part of the oldest institution of higher learning in the country! Job Function Information Technology Location USA - MA - Boston Department Center for Executive and Continuing Professional Education Time Status Full-time Union 00 - Non Union, Exempt or Temporary Salary Grade 057 Pre-Employment Screening Criminal, Education, Identity EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.