Facilitates moderately complex to complex technical projects from proposal through post implementation. Consults with internal application owners to identify their requirements in application look and feel to the end user and provides appropriate feedback. Serves as project lead to ensure test plans and functional specifications for assigned projects are completed in a timely basis and meet established milestones. Completes various system testing activities not covered by clients completing User Acceptance Testing (UAT) or other teams. Serves as mentor to less experienced staff by assisting with application training, research analysis and project methodology consultation.
Bachelor's degree and 5 years of experience as a business analyst or an equivalent combination of education and work experience.
In-depth knowledge in information systems and ability to identify, apply, and implement best practices.
Understanding of key business processes and competitive strategies related to the IT function.
Experience with configuring the declarative aspects of the Salesforce.com platform. Possesses the ability to directionally identify the proper SFDC solution that can be used to address business capabilities and challenges.
Ability to plan and manage projects.
Ability to solve complex problems by applying best practices.
Ability to provide direction and mentor less experienced teammates.
Ability to interpret and convey complex, difficult, or sensitive information.
Salesforce.com Administrator, Sales Cloud Consultant, and Service Cloud Consultant certifications.
Experience with driving and leading the functional aspects of an SFDC project, including being able to drive out solutions using the SFDC platform. Ability to configure most declarative aspects of the application.
Banking or financial services experience.
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.